Cbeyond Inc, a US IT and communications managed-services provider, embraced Lean Six Sigma (LSS) and used a four-stage LSS management process: 1. Identify the right projects. 2. Validate projects. 3. Prioritise projects. 4. Charter projects. Projects that were tightly aligned with organisational goals, strategies and key metrics were identified. To help validate the projects, Cbeyond…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
5.5.3 Improve process/product performance
2.5.3 Develop and deploy action plans & projects

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