Cbeyond Communications, now Cbeyond Inc, a US IT and communications managed-services company, began its Lean Six Sigma (LSS) journey in 2010. Leaders laid out a value stream map of the business and identified high-profile pain high-profile initiatives closely aligned with strategic goals, objectives and key metrics. Employees were engaged from the start and teams created business cases with key metrics and identified root cause, issues and solutions. An infrastructure was built using the LSS fra...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
6.4.2 Implement systems for managing the service

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