In about 2010, the Clinch Valley Medical Center a US hospital, combined lean Six Sigma (LSS) and the theory of constraints (TOC) to deal with inefficiencies in its pre-admission testing (PAT) process. The hospital collected a sample size of 62 patient experiences during one week and identified six areas of concern: Patient education; Effective communication; Patient scheduling; Waiting; Documentation; and Bottlenecks. The PAT process had an average unnecessary patient wait time of about 20 minut...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.