In 2007, the City of Irving, a US Municipality, introduced a performance improvement system based on lean Six Sigma (LSS). The programme was managed by a Performance Office and included 5 Black Belts, 31 Green Belts and 15 Yellow Belts. 50 cross-functional teams were also established. Every new employee was required to complete a White…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.2 Implement an improvement approach/method/technique

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