In about 2005 the Floyd Medical Centre, a US community hospital, decided to deal with strategic, financial, and operational problems, poor community perception and low employee morale, and launched an improvement initiative with the major goals of becoming the employer and provider of choice in its region. Benchmarking identified what measurement and improvement methodologies other organisations were using, lean six sigma was chosen as the improvement methodology, and 100-day workouts were emplo...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

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