In about 2005 the Floyd Medical Centre, a US community hospital, decided to deal with strategic, financial, and operational problems, poor community perception and low employee morale, and launched an improvement initiative with the major goals of becoming the employer and provider of choice in its region. Benchmarking identified what measurement and improvement methodologies other…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X