To transform its finance department into a world-class performer Candler Industrial Products, a US manufacturer, adopted lean office principles, including cross-training and 5S. A skills matrix was created that documented each employee's skill set and skill level for 18 technology applications. The matrix showed where employees could be cross-trained to fill in when someone was not available. Work was analysed to identify what was adding customer value and what was waste, determined-against the...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
9.2.3 Define work competencies

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