Denver Health, a US health system, used the Toyota Production System to redesign its entire operations. It first mapped out its operations and found significant waste, for example, trauma-surgery resident physicians walked 8 1/2 miles during a 24-hour shift. Denver Health then applied Lean techniques to reduce the waste. The Lean techniques helped the organisation achieve spectacular successes - such as reducing two serious conditions (deep-vein thrombosis and pulmonary embolism) by 80% and by h...

BPIR Categories

2.3.1 Identify, plan & map key processes
14.3.2 Implement an improvement approach/method/technique
12.9 Implement sustainable business strategies

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