To reduce the number of patient hospital visits, preoperative admissions and the waiting time to surgery, William Harvey Hospital (WHH), a 550 bed hospital in the UK, utilised Lean thinking principles to set up a one stop laparoscopic clinic . A four step process was used to design a lean process: 1) Map the current state of the process from patient's perspective; 2) Identify the waste; 3) Map the future state of the process removing the waste and maximising the process flow; 4) Test and revise ...
BPIR Categories3.4.1 Design product/process/service enhancements
6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique