Believing that lean techniques were just as applicable in the services sector as they were in manufacturing, the University of St Andrews, the oldest university in Scotland, implemented lean in 2006 to streamline routine office processes that were often broken, disconnected, incomplete and chaotic. To overcome initial scepticism, the University worked with staff and emphasised…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

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