Each Baldrige Category Meetings (BCM) at MidwayUSA, a US retailer and winner of the 2009 Malcolm Baldrige National Quality Award (Small Business Sector), had an agenda item for innovation and knowledge sharing during which each Senior Leader and invited guest was given the opportunity to share improvements and lessons learned. At one lessons leraned meeting…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique

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