When a US 1100-bed tertiary care, teaching, research, and referral centre initiated major organisational change to address a shrinking market, flat patient volumes and low patient satisfaction and employee engagement scores, it used conceptual learning maps and structured to initiate awareness of the need to change and to align the organisation around new strategic objectives. A project team translated the strategic plan into four conceptual learning maps that graphically depicted various aspect...

BPIR Categories

14.3.6 Provide ideas management & innovation processes
2.5.1 Communicate policies & strategies
9.7.1 Encourage employee involvement and feedback

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