In 1997 the National Association of Insurance Commissioners (NAIC), a membership organisation of USA state insurance commissioners, had a rising staff turnover rate of 30%. To address the problem the NAIC conducted in-depth exit interviews, focus groups and benchmarks against other organisations, and followed up with employee attitude surveys, focus groups and polls. The following…

BPIR Categories

9.6.1 Survey/assess employee satisfaction/morale
9.6.3 Develop work & family work/life support systems
9.6.4 Manage & administer employee benefits

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