The Singapore National Library Board (NLB), winner of the Winner 2004 Singapore Quality Award, set up an Integrated Maintenance Contract (IMC) system in 1999. NLB appointed one contractor in each area responsible for co-ordinating all maintenance activities. The maintenance cost per square metre in 1999 was $97. Later the NLB discontinued its IMC and set…

BPIR Categories

15.6.12 Manage buildings, equipment & materials
11.6.3 Manage facilities

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