At the Marks and Spencer (M&S) group there had been a culture of MBWA for at least the previous 42 years of the chairman's term in office. The Simon Marks' philosophy is based upon the four principles of people, products, property and supplier relationships, plus the discipline of MBWA.. The chairman and his divisional directors…

BPIR Categories

8.2.3 Leadership relationships with customers
13.1 Develop and manage supplier/customer partnerships
8.2.5 Leaders review org performance/capabilities

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