Rapid individual access to data and information was critical to the operations of Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award. Software and hardware were tested prior to purchase to ensure functionally, performance, ease-of-use and security, and vendors provided expert-level support on a 24/7 basis.…

BPIR Categories

10.5.1 Test, evaluate & maintain software & hardware
10.5.3 Manage network operations
10.3.1 Establish systems security strategies & levels
10.3.2 Establish quality standards and controls.

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