To ensure secure and user friendly Information services, Concordia Publishing House, a US religious publisher and winner of the 2011 Malcolm Baldrige National Quality Award, took the following steps: 1) Involved users in the research, selection, and implementation for all CPH systems and software development; 2) Installed updates and patches at the earliest opportunity; 3) Assessed the need for upgrading / replacing software applications and hardware components annually; 4) Employed on-site pers...
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