The Charleston Area Medical Centre Health System (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, enjoyed market share leadership over its competitors for each year from 2011 to 2013. In 2013 CAMC had a 35% total market share compared to Competitor A at 13%, Competitor B at 12%, and Competitor C at 5%. From 2012 to 2014 CAMC’s total market share in its primary service area was 48%, equal to the 2013 Baldrige winner, and 16% each year in its Secondary Service...

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15.1.1 Strategy success measures & performance indexes

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