Matrix management at the 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector) award winning US Veterans Affairs Clinical Research Pharmacy Coordinating Centre (VACSP), an organisation that managed clinical trials, fostered high performance and open communication, cooperation and skill-sharing across work units and functions. Under the matrix management work system, employees from functional sections were incorporated into a cross-functional study team at the onset of clinical trials ...

BPIR Categories

2.4.1 Design the organisational structure
9.3.4 Create & deploy teams

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