The organisational structure at North Mississippi Health Services (NMHS), a US heathcare provider and winner of the 2006 and 2012 Malcolm Baldrige National Quality Awards, was represented by traditional organisation charts as well as a matrix structure set up in functional rings. The innermost ring represented the physicians, department heads, employees and teams responsible for the care of patients and/or provided services to those who did. Placing caregivers in the centre reflected the importa...

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2.4.1 Design the organisational structure

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