At Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, the relationship management efficiency and effectiveness results for the Organ Work System (OWS) were missed referrals. AT MTS, Donor Program Development staff worked closely with hospital partners to transition the tissue authorisation process to MTS Donor Services and missed referrals in 2014 resulted in the least missed referrals in organisational hi...

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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