A key contributor to employee engagement at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, was the connection of the workforce to MTS’s mission as measured via employee surveys and compared against Avatar Solution Best in Class benchmark. MTS scored 100% in 2012, 2013 and 2014 compared to the benchmark of 75% in 2012, 80% in 2013 and 90% in 2014....

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
15.6.1 Vision/leadership processes

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