In 2015, the US City of Germantown, a 2019 Baldrige National Quality Award recipient, adopted Germantown Forward 2030, the City’s citizen-driven long-range strategic plan. The community vision was shared by residents and City employees, and provided the basis for key performance areas. Community values defined customer requirements (figure P.1-2) and expressed the ideal state to…

BPIR Categories

2.2.3 Develop vision and/or mission
8.1.1 Leaders develop/manage org culture,vision&values

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