Baldrige Award Winner Donor Alliance (DAI), a US organ procurement organisation, systematically monitored day-to-day operations to ensure that they met key process requirements through a robust QS, dashboards, and scheduled reviews and analyses mechanisms. Dashboards, such as the BSC and Hospital Development dashboard, helped ensure that processes were meeting requirements. In 2017 the Imminent/Eligible dashboard…

BPIR Categories

6.4 Manage service process
6.4.1 Improve process/service performance
6.4.2 Implement systems for managing the service

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