The Department for Work and Pensions (DWP) - Jobcentre Plus, a UK government agency that supports people from welfare into work, and helps fill their vacancies wanted to motivate staff to strive to achieve targets. The organisation, charged with the weekly handling of 100,000 new claims for benefits, issuing 20,000 NI Numbers, completing 300,000 changes of circumstance, combatting fraud, issuing 25,000 crisis loans, sending 12,000 debt referrals, dealing with over 600,000 system notifications, a...

BPIR Categories

9.7.2 Provide mechanisms for internal communication
9.6.2 Manage employee satisfaction
9.5.2 Manage team performance

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