In response to budget cuts an Australian public hospital created a new position of Personal Service Attendant (PSA). The new position combined the tasks of several prior jobs, including orderly, nurse assistant, cleaner and kitchen hand. The introduction PSAs increased the range of skills that workers required compared to those needed for any of the…

BPIR Categories

9.2.1 Analyse, design, or redesign work
9.2.3 Define work competencies
9.4.7 Develop team competencies

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