A 2017 Baldrige National Quality Award recipient, The City of Fort Collins,, a US municipal corporation, was committed to high quality public service and was a nationally recognised leader in providing those services through leading-edge management practices. The Leadership System provided a structure for fulfilling the mission, vision and values that began with listening to…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.

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