Customer Ratings for Waste Management at the City of Coral Springs (CS), a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), compared favourably to the American Customer Satisfaction Index (ACSI) ratings for solid waste disposal service in suburban areas. In 2005 CS Waste Management services received satisfaction ratings of 95% for residential and 90% for business customers compared to the ASCI average of 75%. In 2006 CS received satisfaction ...

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.5.4 Activities to assist in resource preservation

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