The City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), used customer service ratings as a key component of customer satisfaction. Between 2004-2007 the City's ratings were consistently high and much higher than the national American Customer Satisfaction Index (ASCI) for federal government. Coral Springs also compared favourably to other International City/County Managers' Association (ICMA) benchmark cities. In 2004 Co...

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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