Between 2003 and 2007 inclusive the Singapore Land Transport Authority (SLTA), a national transport authority and winner 2008 Singapore Quality Award for Innovation Excellence, met or exceeded its target of having Singapore’s expressways and arterial roads congestion free. Against a target of 85% In 2003 the SLTA achieved congestion free rates of 99.2% for expressways and 94.7% for arterial roads. In 2004 the results were 97.9% and 95.5% respectively. In 2005 the figures were 96.9% and 95%. In...

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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