In March 2012, the NZ Government announced ten results as part of the Better Public Services programme. Result 10 fell under the result area ‘improving interactions with government’ for individual citizens. The Result 10 outcome was set as “New Zealanders can complete their transactions with government easily in a digital environment.” Research had shown that customers experienced significant pain points in having to integrate government services for themselves across agencies, often bet...

BPIR Categories

1.3.2 Determine & provide customer contact mechanisms
10.1.3 Plan information/knowledge management systems.
10.2.1 Establish info/knowledge management systems

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