Elevations Credit Union, a US financial products and services provider and winner of the 2014 Baldrige National Quality Award, obtained Net Promoter Score (NPS) for customer loyalty through in-market brand awareness surveys. Results from 2011 to 2013 confirmed Elevations strategic advantage relative to its in-market competitors. In 2011 Elevations had an NPS of 35 compared to Wells Fargo at 34, Chase at 2, and US Bank at 1. In 2012 Elevations had an NPS of 50 compared to Wells Fargo at 25, Chase...

BPIR Categories

15.2.2 Customer retention/referral/relationship building
15.2.1 Customer satisfaction, accolades, awards

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