To design, develop and implement products and services, the Singapore Civil Defence Force (SCDF), an emergency services provider and winner of the 2005 Singapore Quality Award, followed a five-step process: Step 1: Requirements Identified. An environmental scan of notable major trends, relevant customer feedback, and specific project requirements formed the basis of the design. Step…

BPIR Categories

3.1.1 Establish a design process
3.6.1 Manage product/process/service development

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