New Product Design at a quality award winning emergency services provider

To design, develop and implement products and services, the Singapore Civil Defence Force (SCDF), an emergency services provider and winner of the 2005 Singapore Quality Award, followed a five-step process: Step 1: Requirements Identified. An environmental scan of notable major trends, relevant customer feedback, and specific project requirements formed the basis of the design. Step 2: Requirements Evaluated. Identified requirements were validated in the light of SCDF vision, mission, strategic ...

BPIR Categories

3.1.1 Establish a design process
3.6.1 Manage product/process/service development