To develop new products, K&N Management, a US Owner of Fast Casual Restaurant Chains and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector) followed a 6-step process. K&N: 1) Identified a market need consistent with K&N core competencies and ability to leverage existing strengths; 3) Benchmarked best in class products that met the need; 4) Modified the benchmarked product or service best practices with K&N original features; 5) Designed an operationally excellent,...

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3.1.1 Establish a design process
3.2.1 Translate customer needs into product requirements

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