New product and service opportunities for Freese and Nichols (F&N), a US provider of engineering services were identified at Step 4 (Market Scan) of its strategic planning process. Enhancements to existing service lines, or the use of new technologies within a service line, were typically identified by the Technical Excellence Programme (TEP) teams. TEPs continually…

BPIR Categories

3.2.3 Develop&integrate technology/innovation into concept
3.4.1 Design product/process/service enhancements
3.1.1 Establish a design process

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