The Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, used a multi-level approach to determine its educational and service offerings. CSSD used the Nationwide Educational Reform Tour to identify emerging techniques, trends, and technologies, and closely monitored national and state dropout data, community demographics, and local school district results to determine community educational needs. CSSD actively sought input from the busi...

BPIR Categories

3.1.1 Establish a design process
3.2.1 Translate customer needs into product requirements

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