Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, actively pursued innovative ideas and intelligent risk taking. Identified When strategic opportunities were assessed in strategic discussions. A Priority Matrix, embedded in the Improvement and Innovation Process (IIP), was used to make decisions about which opportunities…

BPIR Categories

1.2.2 Service strengths/weaknesses/opportunities/threats
1.2.3 Identify new innovations that meet customer needs

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