To co-create new services and products, Singapore’s Ministry of Manpower (MOM), a government department responsible for manpower policy, engaged key suppliers and partners in: 1) Strategic/policy innovations in developing new policies, programmes or services to deal with evolving business needs. An example was the introduction of the Fair Consideration Framework (see Story 5.1.1). 2) Operational innovations - New ways in which work could be done more efficiently and effectively. One example wa...

BPIR Categories

3.2.1 Translate customer needs into product requirements
3.4.1 Design product/process/service enhancements
3.6.1 Manage product/process/service development

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