Fashion retailer Viyella who had 170 outlets and concessions (small business outlets inside other shops) UK-wide company, issues a regular newsletter . Service stories, examples, and champions of services are reported in the newsletter, along with company's performance standards for staff to follow. The newsletter along with training, empowerment, and rewards helps to differentiate the…

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
8.2.2 Create an environment for empowerment/innovation
10.4.3 Prepare & distribute publications

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