The effectiveness of the complaint management process Charleston Area Medical Centre Health System (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, was reflected in the number of complaints received per 1000 patient days. CAMC benchmarked its performance against that of a previous Baldrige winner. CAMC recorded 3 complaints per…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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