Between 2004 and 2006 the occupancy rate at the Conrad Centennial Singapore, a luxury business hotel and winner of the 2007 Singapore Quality Association Award, outperformed its competitors. 2004 Conrad 80% Competitor 70%. 2005 Conrad 80% Competitor 70%. 2006 Conrad 78% Competitor 75%

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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