In 2003, Rosen, Seymour, Shapss, Martin (RSSM) & Co., a New York certified public accountancy firm, offshored 150 of its clients individual tax returns to India and found the process a straightforward operation similar to hiring temporary workers in the USA. Whilst the process required monitoring and management, the returns were completed within 48 hours. In 2004 the firm offshored 600 of their 4000 individual returns....

BPIR Categories

2.4.2 Create and implement outsourcing strategy
15.2.4 Service performance e.g. quality/delivery/value

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