A US pharmaceutical firm made a decision to offshore its entire procure-to-pay (P2P) process, which included inventory management, purchasing, inbound logistics, invoice review and authorization and accounts payable. The firm and the vendor carefully mapped each activity in the process and migrated them to the vendor's best-in-class software platform that provided transaction-level tracking and allowed errors to be matched to their source. This caused rework rates to fall from 18% to 2%, reduced...

BPIR Categories

2.4.2 Create and implement outsourcing strategy
5.2.1 Select suppliers/outsourced contractors
5.2.2 Work with suppliers/outsourced contractors

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