When it decided to offshore a software design application a US financial services organisation (called Lindal for anonymity) initiated an RFP and selected an organisation in India for the project. A detailed project plan was developed that included roles, responsibilities, time-frames, deliverables, and project management office functionality. The contract included protective clauses that detailed communications,…

BPIR Categories

2.4.2 Create and implement outsourcing strategy
13.1 Develop and manage supplier/customer partnerships
6.2.1 Select suppliers/outsourced contractors

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