In spite of a 1029% increase in the number of number of deliveries to customer schedules, Lockheed Martin MFC, a US manufacturer of precision engagement aerospace and defence systems and winner of the 2012 Malcolm Baldrige National Quality Award, was able to consistently exceed the industry in achievement of on-time deliveries. The average percentage of on time deliveries from Locheed Martin over the period was 99.4% against IndustryWeek’s best of 99%....

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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