Measures of customer satisfaction at the US Veterans Affairs CSP Clinical Research Pharmacy Coordinating Centre (VACSP), an organisation that manages drug-related activities in clinical trials, included an indicator of on-time delivery of clinical supply services so site personnel had adequate supplies at their sites throughout the clinical trial. In 2008 79% of site personnel rated…

BPIR Categories

15.2.3 Product performance e.g. quality/delivery/value
15.2.4 Service performance e.g. quality/delivery/value
15.2.1 Customer satisfaction, accolades, awards

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