As an indicator of on-time project delivery Freese and Nichols (F&N), a US provider of engineering and construction services, assessed the percent of projects on schedule measured by completion of deliverables at each stage of the project. Against a target of 80% F&N acheived 81% in 2006, 70% in 2007, 78% in 2008, 80% in 2009 and 84% in 2010 (YTD). Client expectations were managed with a One-page Status Report, which addressed project schedule, explanations of delays, and actions to get back on ...

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.6.9 Delivery of products

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