Members of Elevations Credit Union, a US financial products and services provider and winner of the 2014 Baldrige National Quality Award, expected high levels of online banking services availability. Elevations managed downtime effectively to mitigate reputation risk, and measured and trended uptime to evaluate its vendor against a service level agreement. From 2011 to 2014…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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