Cost to Operate results at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, were considerably better than the Risk Management Association (RMA) benchmark and MW’s #1 overall competitor. Against the RMA benchmark of 20%, MW’s cost to operate percentage was 18% in 2012, 16% in 2013, 18% in 2014 and 2015. In the same years the competitor comparative result was 24%, 27% and 30% respectively....

BPIR Categories

15.3.1 Financial performance
15.6.11 Financial management

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