As a measure of its ability to adapt to changing economic conditions Elevations Credit Union (ECU), a US financial products and services provider and winner of the 2014 Baldrige National Quality Award, employed the Efficiency Ratio (ER), and compared its performance against credit unions of the same relative size and business model using SNL Financial’s percentiles. ECU’s ER was 77%against the SNL 50th percentile of 71% in 2012, 81.4% against 72% in 2013, and 83.5% against 75% in 2014 (lower...

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