To ensure sufficient cash for future capital investment and pay back long-term debt, Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), demanded good performance in its Operating Margin (OM). In 2004 MHS achieved an OM of 3.2%, bettering Competitor A at 1.6%…

BPIR Categories

15.3.1 Financial performance

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